Terms & Conditions

Making A Purchase
 
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
 
We accept payment by PayPal and Bank transfer. 
 
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. We only accept payment in € - Euro
 
We send Invoices by email.
This saves time, and also contributes to a cleaner environment.
If you have not filled the VAT/NIF field in the account registration form, please send us your VAT/NIF number to [email protected] to receive your INVOICE.
 
Back Orders
 
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
 
IVA (VAT) Charges
 
All prices include IVA (VAT) at 23%
 
Guarantee
 
All goods are covered by a full manufacturers warranty and in the event of your equipment becoming faulty, contact us and we will arrange to have it repaired under the terms of the warranty.
 
Reaching Us
 
If you need to reach us, please email us using the link on the store page, alternatively, you can call on +351 210 014 072.
 
Returns Policy
 
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at 
http://ec.europa.eu/consumers/cons_int/safe_shop/dist_sell/index_en.htm
 
FAULTY GOODS 
 
If you believe that you have received a product that is faulty then we ask you to return the product to us in order that we can test it. It would be helpful if you could provide a note explaining the fault in detail and a copy of your order. If it is found to be faulty we will ship you a replacement or give a refund and refund to you the cost of returning the product to us. 
 
If the product is found not to be faulty it is likely that you have either bought the wrong product or that it is not compatible with your equipment. In this case we would treat the return as a return of non faulty goods as described below. 
 
NON FAULTY GOODS - EXCLUDING CUSTOM MADE PRODUCTS 
 
If you decide within 7 days of receipt of a product that you do not want to keep them then they can be returned to us for a refund or replacement with an alternative product. 
 
When the product is received we will check it to make sure that it is in good condition and unopened. If this is the case then we will refund your card less a recovery of the shipping costs (a shipping charge will be made for orders that were delivered free of charge). 
 
NON FAULTY GOODS - GOODS MADE TO CONSUMERS PERSONAL SPECIFICATIONS 
 
Some of our products we offer will have to be made to your personal requirements. Unfortunately we are unable to accept returns where these products are not faulty. 
 
HOW TO RETURN TO US 
 
Fill this form. Returns
It is your responsibility to ensure that returned goods actually get back to us so we suggest that you use the signed recorded 2nd class mail service.
 
For Cooling Off Period, By law, you have 7 days from the date of receipt of the goods in which you can cancel the contract - if you don't satisfy with the goods you got within a week, you can send the items back and get the refund. But you need to pay for the twice shipment for both delivery and return.
 
RETURN ADDRESS:
LEDs&Chips - Creative Electronics
Mauricio Martins
Calçada do Moinho de Vento, 14B
1150-236 Lisboa
Portugal
 
 

 

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